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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A pop-up window will open. It contains comprehensive information about all the operations that you can perform on the given page. Each popup shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich assortment of educational videos demonstrating how to work with our hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you need, have a look at our extensive FAQ database, which comprises questions asked by actual persons and provides real solutions. We periodically update our Frequently Asked Questions section with new questions & answers in order to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of tech support engineers available 24x7x365 and eager to help you with any issue. Each trouble ticket you send will be replied to within one hour (the average support ticket response time is just 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 310376

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com